Juniper Care combines traditional 24x7 remote technical support, hardware replacement services, online support and service automation.
More than a simple break-fix service, Juniper Care helps you meet network demands with technical and operational support designed to keep your network running reliably, while at the same time protecting your high-performance networking investment.
The information included in the notification includes details such as the bug description, possible trigger, and workarounds if available.
This information provides proactive actionable data that you can use to understand the potential impact of product bugs to your network.
The devices and FRUs approaching EOL are flagged and corresponding replacement part numbers are shown.
This information is available for review and automatically included in the diagnostic information when a trouble ticket is opened with JTAC via the incident management functionality.
Integrated Support Implementing AI-Scripts gives Junos-based products the ability to detect and respond to more than 470 events.
Targeted Proactive Bug Notification This capability allows you to receive a notification on new reported critical and major product bugs that may impact your network.
Targeted proactive bug notifications will assess your organization’s network profile and provide you with bug information, along with details on the devices that may be impacted by the bugs.Information on the bug notification is stored within Service Insight for review as needed.